Saturday, July 4, 2009

Text a Librarian: Text Message Reference Solutions for Libraries

About Text a Librarian
Text a Librarian™ was developed specifically for librarians by taking an award- winning mobile questions and answers technology and consulting with reference & patron services librarians to find out what would make it useful, accessible and affordable for libraries to use. From the easy-to-use interface, to the web- based platform, to the collaboration and reporting features, we have and will continue to respond to the suggestions and feedback from librarians in order to continually improve the service and expand the features.



Text a Librarian Features

Text a Librarian's feature-rich mobile messaging system is a comprehensive, web- based interface (called a "Microboard") that is easy to implement and use. Accessible by over 250 million U.S. mobile phones, librarians can log on and service patrons on any computer or mobile device with internet. Microboard features include:
  • Private & Anonymous Patron Experience
    Text a Librarian's mobile messaging system auto-generates anonymous patron ID's to ensure patron privacy. Phone numbers are never displayed and are stored safely on our secure servers. Conversation history is accessed by the anonymous patron ID.
  • Multimodal Notification System
    Hybrid functionality of the real-time notification system alerts you wherever you are via Email, IM, SMS or the web-based microboard.
  • Intelligent Auto-Response Delivery System
    Customized automated responses delivered by day of the week and time of day enable your library to provide a unique patron interaction 24/7.
  • Authentic SMS Experience
    Optimized for SMS communications, Text a Librarian provides the best web-to- phone text message experience for both operator and end-user.
  • Communicate and Collaborate
    An array of collaboration features enables internal/external librarian communication while avoiding reference duplication.
  • 800+ Term Text Speak Translator
    Do your librarians know what ROTFL means? They don't need to. Translate over 800 commonly used "textese" word abbreviations with a single click.
  • Live, Searchable Message Archive
    Message conversation threads are "live" on the microboard, archived indefinitely and searchable for future reference, collaboration and training.
  • Quick Response Answer Templates
    Customized quick response answer templates facilitate convenient, efficient interaction with your patrons for frequently asked questions.
  • Comprehensive Reporting Features
    Generate reports based on patron queries and librarian responses. Analyze statistics by date and time of day to increase efficiencies in reference staffing.
  • Customizable Marketing Collateral
    Educate your patrons and promote your Text a Librarian service with professionally-designed posters, table-tents, PPT slides, website graphics and more. Download and easily customize with your library's logo and info.
  • Promote Your Library Using SMS Footer
    The custom SMS footer provides a unique channel to inform your patrons and market your library services and events at the end of messages.
Source

[http://www.textalibrarian.com/features.php]

Video

[http://animoto.com/play/zIQrJlZaYBu7rRPeQd0EAA?utm_campaign] (03:42)

How Text a Librarian Works

[http://www.textalibrarian.com/how.php]

FAQs

[http://www.textalibrarian.com/faqs.php]

FactSheet (PDF)

[http://www.textalibrarian.com/TextALibrarian-InfoSheet.pdf]

Clients (Google Map Mashup and List)

[http://www.textalibrarian.com/clients.php]

Pricing

[
http://www.textalibrarian.com/pricing.php]

Webinar Registration

[
http://www.textalibrarian.com/webinar.php]

RefStart — Virtual Reference Simplified.

Coming soon from Text a Librarian, RefStart is a web-based reference application giving librarians customizable one-click access to reference tools, search, web 2.0 sites and popular social networks. As a standard feature of Text a Librarian, RefStart enables librarians to make the most efficient use of time while receiving and responding to patron inquiries.

Inspired by conversations with over 1,000 reference librarians, RefStart is a fully flexible, Library 2.0-friendly addition to Mosio's Text a Librarian web-based software, increasing efficiencies at (or away from) the library reference desk. Whether yours is an academic, public or special/corporate library, we think you will find it to be incredibly useful for general search, internal library databases and as a helpful, online starting point for your virtual reference tools.

Source

[http://www.textalibrarian.com/refstart.php]

Company Information

Mosio is a mobile technologies company that provides mobile messaging solutions to enable businesses to effectively implement one-to-many communications and easily integrate SMS/text messaging.

Mosio offers various mobile services using our core technologies, customizing them to include industry-specific features and reporting. We believe that SMS mobilization for business is not an add-on, but a must-have.

Main Office / 2565 3rd Street / #316 / San Francisco, CA 94107877 / 572-9953 (t) ; 415-520-9490 (f)

New Library Inquiries Gabriel Macias / 415.971.5399 / info@textalibrarian.com

[http://www.textalibrarian.com/about.php]

Facebook Page

[http://www.facebook.com/textalibrarian]

Twitter

[http://twitter.com/TextALibrarian]

Text a Librarian is a corporate member of the American Library Association.

Text an Ambassador Service at ALA Annual in Chicago 2009

[http://www.textalibrarian.com/ambassador.php]

Press Release: American Library Association Goes Mobile with Mosio for Annual Conference

[http://www.textalibrarian.com/ala_press_release.php]

News

Answers to some of life's questions are just a text or email away. Emilie Smart with the East Baton Rouge Parish Library joined us with the details on 2uneIn.

[http://media.swagit.com/s/wbrz/The_Advocate/04212009-5.high.flash8.html]

Review
Mosio’s Text A Librarian / Joe Murphy / Advisor Reviews / The Charleston Advisor / January 2009 / Open Access Version Available At

[http://eprints.rclis.org/16269/1/mosio_review_TCA.pdf]

See Also

Library Success: A Best Practices Wiki > Libraries Using Mosio's Text a Librarian for SMS Reference

[http://www.libsuccess.org/index.php?title=Online_Reference#Libraries_Using_Mosio.27s_Text_a_Librarian_for_SMS_Reference]

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